Refund policy

Returns, Exchanges & Refunds

We offer returns or exchanges for any reason within 7 days of delivery. Please contact support@eyica.com within this period with your order number and whether you would like a return or an exchange.

How to return an order

Our US warehouse accepts returns. Contact us before sending your parcel so that we can provide the correct US return address and return instructions.

Return shipping

Customers are responsible for return shipping costs for change-of-mind returns and exchanges.

Refunds and exchanges

Once your return has been received and checked, we will notify you and arrange the refund to your original payment method or coordinate your exchange. The time for a refund to appear depends on your payment provider.

Damaged, incorrect or incomplete orders

If your order arrives damaged, incorrect or with missing items, contact support@eyica.com with your order number and photos so we can help resolve the issue.